Privacy Policy for bajilave

When you register an account with bajilave, use our platform, or interact with our support team, we collect certain categories of personal information. This data is necessary to verify your identity, process transactions, maintain your account, and comply with our obligations under applicable anti-money laundering (AML) and responsible gaming frameworks.

The categories of personal data we collect include the following:

In certain circumstances — particularly where our responsible gaming obligations require it, or where we have grounds to suspect fraudulent activity — bajilave may request additional documentation. This may include a utility bill or bank statement confirming your address in Bangladesh, or a source-of-funds declaration for high-value transactions.

bajilave does not knowingly collect personal data from individuals under the age of 18. If we become aware that a minor has submitted personal data to our platform, we will delete that data promptly and close the associated account.

bajilave processes your personal data only for legitimate, defined purposes. We do not use your data in ways that are incompatible with the purposes for which it was originally collected. The primary purposes for which we process personal data are as follows:

• Account Management: To create, maintain, and administer your bajilave player account, including verifying your identity and age, managing your preferences, and providing access to platform features;
• Transaction Processing: To process deposits and withdrawals in Bangladeshi Taka (BDT) via your chosen payment method (bKash, Nagad, Rocket, Upay, or bank transfer), and to maintain accurate financial records of all transactions on your account;
• Security and Fraud Prevention: To detect, investigate, and prevent fraudulent activity, money laundering, collusion, and other forms of platform abuse. This includes automated risk-scoring systems that flag unusual betting patterns or transaction activity for manual review;
• Regulatory Compliance: To meet our obligations under applicable AML principles, responsible gaming standards, and any lawful requests from competent authorities in Bangladesh. Account records may be retained beyond the standard retention period where required by law;
• Responsible Gaming: To monitor player behaviour for signs of problem gambling — including unusual session lengths, rapid deposit sequences, or self-exclusion breaches — and to intervene proactively where player welfare concerns arise;
• Customer Support: To respond to your enquiries, resolve disputes, process complaints, and provide technical assistance via our support channels;
• Platform Improvement: To analyse aggregated, anonymised usage data to improve game selection, site performance, user interface design, and overall platform quality;
• Marketing Communications: To send you relevant promotional offers, bonus notifications, and event announcements — but only where you have provided explicit consent to receive such communications. You may withdraw this consent at any time via your account settings or by contacting our support team.

bajilave does not sell, rent, or trade your personal data to any third party for commercial purposes. However, in order to operate the platform effectively and meet our legal obligations, we share certain personal data with the following categories of trusted third parties:

• Payment Service Providers: When you make a deposit or request a withdrawal, bajilave shares the minimum necessary account reference and transaction details with your chosen payment provider — including bKash, Nagad, Rocket, Upay, and partnered Bangladeshi banks such as Dutch-Bangla Bank, City Bank, BRAC Bank, and Islami Bank — solely for the purpose of processing the transaction;
• Identity Verification Partners: bajilave may use third-party identity verification services to assist with document authentication during the KYC (Know Your Customer) process. These partners receive only the data required to complete the verification and are contractually bound to use it for no other purpose;
• Game Technology Providers: The casino and sportsbook games on bajilave are supplied by licensed third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive session data required to run their game software. They do not receive your full profile or financial data;
• Fraud Prevention and Security Services: bajilave works with specialist fraud-detection partners who process certain technical and behavioural data — such as IP addresses and device fingerprints — to identify and block fraudulent activity across the platform;
• Legal and Regulatory Authorities: Where required by applicable law, a court order, or a legitimate regulatory request, bajilave will disclose personal data to competent authorities in Bangladesh. We will notify you of any such disclosure where we are legally permitted to do so.

All third-party partners who receive personal data from bajilave are subject to data processing agreements that require them to handle such data in accordance with applicable privacy standards. bajilave remains responsible for ensuring that third-party processing of your personal data is conducted lawfully and proportionately.

bajilave uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your preferences, and to help us understand how players use the site. A cookie is a small text file stored on your device when you visit a website. Cookies do not contain executable code and cannot access other data on your device.

The following categories of cookies are used on bajilave:

You can manage your cookie preferences at any time through your browser settings. Most modern browsers allow you to block or delete cookies. Please note that disabling strictly necessary cookies will impair the functionality of your bajilave account and may prevent you from logging in or placing bets.

bajilave does not use cookies to build advertising profiles that are shared with third-party ad networks. Analytics and marketing cookies are used solely within the bajilave platform ecosystem to improve the player experience and the relevance of promotional communications.

bajilave implements a layered approach to data security, combining technical controls, organisational policies, and staff training to protect personal data against unauthorised access, accidental loss, destruction, or disclosure.

The technical security measures applied to personal data on bajilave include:

• TLS/SSL Encryption: All data in transit between your browser or mobile device and bajilave's servers is encrypted using Transport Layer Security (TLS). This ensures that intercepted traffic cannot be read by third parties;
• Data Encryption at Rest: Sensitive personal data — including identity documents and financial records — is stored in encrypted format on bajilave's servers. Encryption keys are managed separately from the data they protect;
• Access Controls: Access to personal data within bajilave's systems is restricted on a strict need-to-know basis. Staff members are granted only the minimum level of data access required to perform their specific role;
• Two-Factor Authentication (2FA): Internal staff accounts with access to player data are protected by mandatory two-factor authentication. Players are also encouraged to enable 2FA on their bajilave accounts for additional security;
• Intrusion Detection: bajilave employs automated intrusion detection systems that monitor for unusual access patterns, brute-force attempts, and other indicators of unauthorised system access.

In the event of a personal data breach that poses a risk to player rights and freedoms, bajilave will notify affected players as promptly as practicable. Notification will be sent to the email address associated with your account and will describe the nature of the breach, the data affected, and the steps bajilave has taken in response.

bajilave retains personal data for as long as is necessary to fulfil the purposes for which it was collected, as set out in this Privacy Policy, and to comply with any applicable legal, regulatory, or contractual obligations. The retention periods applied to the primary categories of personal data are as follows:

• Account and Identity Data: Retained for the duration of your active account relationship with bajilave, and for a minimum of five years following account closure. This retention period is applied to support AML compliance obligations and to enable the resolution of any post-closure disputes;
• Transaction and Financial Records: Retained for a minimum of seven years from the date of each transaction. This is consistent with standard financial record-keeping requirements and supports the investigation of any queries relating to historical deposits, withdrawals, or bonuses;
• Support and Communications Data: Chat transcripts and email correspondence with our support team are retained for three years from the date of last contact, unless the subject matter relates to an unresolved dispute or regulatory investigation, in which case records are retained until the matter is closed;
• Technical and Usage Data: IP addresses and device identifiers are retained for 12 months in their identifiable form, after which they are either deleted or anonymised for aggregate analytics purposes;
• Marketing Consent Records: Records of your marketing consent preferences are retained for as long as your account is active and for two years following account closure or consent withdrawal, to demonstrate compliance with consent obligations.

When a retention period expires, bajilave either securely deletes the personal data in question or anonymises it so that it can no longer be linked to an identifiable individual. Anonymised data may be retained indefinitely for statistical and platform improvement purposes.

As a player on bajilave, you have the following rights with respect to your personal data. These rights may be exercised at any time by contacting our support team at support@bajilave with a clear description of your request.

• Right of Access: You have the right to request a copy of the personal data that bajilave holds about you, along with information about how that data is used and with whom it has been shared. We will respond to access requests within 30 days of receipt;
• Right to Rectification: If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update many of your account details directly via your account settings page;
• Right to Erasure: You have the right to request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent, or where it has been processed unlawfully. Please note that we may be required to retain certain data for legal and regulatory compliance reasons even after a deletion request is received;
• Right to Restrict Processing: In certain circumstances, you may request that bajilave restricts the processing of your personal data — for example, while the accuracy of the data is being contested, or while an objection to processing is being assessed;
• Right to Data Portability: Where processing is based on your consent or on the performance of a contract, you have the right to request a copy of your personal data in a structured, commonly used, machine-readable format;
• Right to Object: You have the right to object to the processing of your personal data where that processing is based on legitimate interests, including profiling for responsible gaming monitoring purposes. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests;
• Right to Withdraw Consent: Where processing is based on your consent — such as for marketing communications or non-essential cookies — you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

If you have any questions about this Privacy Policy, wish to exercise any of the privacy rights described in Section 7, or have concerns about how bajilave is handling your personal data, please contact our dedicated privacy team using the details below.

All privacy-related correspondence should be sent to our support team at support@bajilave. Please use the subject line "Privacy Request" and include your registered account username and a clear description of your query or request. This will help us identify your account and respond accurately without delay.

If your request relates to the deletion or portability of your personal data, please also include a copy of a valid government-issued identity document so that we can verify your identity before actioning the request. This step is necessary to ensure that personal data is not disclosed to or deleted at the request of an unauthorised third party.

For responsible gaming concerns — including requests for self-exclusion or deposit limit adjustments — please visit our Responsible Gaming page, which contains detailed guidance and direct tools for managing your play. Self-exclusion requests are treated as urgent and are actioned within one business day.

bajilave is committed to resolving all privacy concerns fairly and promptly. If you are not satisfied with our response to a privacy complaint, you have the right to escalate the matter to the relevant data protection authority or regulatory body in your jurisdiction.

Changes to this Privacy Policy will be published on this page with an updated "Last Updated" date. Where changes are material — for example, where we introduce a new category of data processing or a new category of data-sharing partner — we will notify registered players via email at the address associated with their bajilave account. We encourage you to review this Privacy Policy periodically to stay informed about how your personal data is being handled.