Responsible Gaming at bajilave

At bajilave, responsible gaming is not a checkbox — it is a core part of how we operate. We believe that the vast majority of players in Bangladesh enjoy online casino games, sports betting, and crash games as a form of entertainment without ever experiencing harm. Our goal is to make sure it stays that way by providing the right tools, the right information, and the right environment for every player on our platform.

We recognise that a small number of players may develop difficulties related to gambling. For those individuals, bajilave has invested in a set of practical, accessible safeguards that make it straightforward to take control, slow down, or stop entirely. No player should ever feel that they are alone in dealing with a gambling-related concern — our support team is available every day of the year.

Responsible gaming at bajilave operates on three principles:

• Prevention: We make responsible gaming tools easy to find and easy to use, not buried in account settings. We apply age verification to every registration and monitor player behaviour patterns for early indicators of harm;
• Intervention: Where our monitoring systems or support staff identify a player who may be experiencing difficulties, we reach out proactively and offer appropriate tools — from a simple reality check reminder to a full self-exclusion;
• Support: We maintain clear pathways to professional help for players who need more than our platform tools can provide, including information on external support organisations available to players in Bangladesh.

bajilave is an adults-only platform. You must be at least 18 years of age to register an account, make a deposit, place a bet, or play any game on bajilave. This requirement is non-negotiable and applies to all players in Bangladesh without exception.

To enforce this requirement, bajilave applies the following age verification measures:

• Registration Check: All players are required to provide a date of birth during registration. Any date of birth indicating that the applicant is under 18 years old will result in an automatic rejection of the registration;
• KYC Verification: As part of our Know Your Customer (KYC) process, players are required to upload a valid government-issued identity document — such as a National ID card or passport — before their first withdrawal is processed. This document is reviewed to confirm that the account holder is 18 or older;
• Ongoing Monitoring: If at any point bajilave has reason to believe that an account is being operated by or on behalf of a minor, the account will be suspended immediately pending investigation. Any funds deposited by a minor will be returned and the account permanently closed.

If you suspect that a minor has accessed bajilave using your account or device, please contact our support team immediately at support@bajilave. We will investigate and take appropriate action as a priority.

Deposit limits are one of the most effective tools for keeping gambling within budget. bajilave allows every registered player to set a maximum deposit amount for a defined time period. Once a limit is active, the platform will automatically decline any deposit request that would push your total deposits beyond your chosen threshold during that period.

The following deposit limit options are available on bajilave:

Deposit limits can be set or reduced with immediate effect. Any request to increase an existing limit is subject to the waiting periods shown in the table above — this deliberate delay is designed to prevent impulsive decisions during periods of heightened play. You can manage your deposit limits at any time by logging into your bajilave account and navigating to the Responsible Gaming section of your account settings, or by contacting our support team directly.

Sometimes a short break from gambling is all that is needed to reset perspective and re-evaluate your relationship with play. bajilave's time-out feature allows you to temporarily suspend your account for a fixed period without permanently closing it. During a time-out, you will not be able to log in, deposit, place bets, or access any real-money game on the platform.

Time-out periods available on bajilave are:

• 24-Hour Time-Out: A one-day break, ideal if you have had a frustrating session and want to step away before making further decisions;
• 7-Day Time-Out: A one-week suspension that gives you a full week to reflect on your gaming habits without pressure;
• 30-Day Time-Out: A full month away from the platform, recommended for players who feel their play has been more frequent or costly than intended over a sustained period.

To activate a time-out, log into your bajilave account, go to Account Settings, and select the Responsible Gaming tab. Choose your preferred time-out duration and confirm. The suspension takes effect immediately. You will receive a confirmation email at your registered address. During the time-out period, bajilave will not send you any promotional emails or bonus notifications.

Self-exclusion is the most comprehensive responsible gaming tool available on bajilave. When you self-exclude, your account is closed and you are prohibited from opening a new account during the exclusion period. bajilave will make all reasonable efforts to enforce self-exclusion, including blocking re-registration attempts linked to your identity, email address, phone number, or payment methods.

Self-exclusion options at bajilave include:

• 6-Month Self-Exclusion: Your account is closed for a minimum of six months. Reinstatement requires a formal request and a mandatory cooling-off review;
• 1-Year Self-Exclusion: A full year of account closure with the same reinstatement requirements as the six-month option;
• Permanent Self-Exclusion: Your account is closed indefinitely. Permanent self-exclusion cannot be reversed for a minimum of five years, and reinstatement after that point requires written application and a structured review process.

To request self-exclusion, follow these steps:

Problem gambling can develop gradually and is often difficult to recognise from within. bajilave encourages all players to regularly reflect on their gambling behaviour. Below are some of the most common signs that gambling may be moving from entertainment into something more harmful.

• Chasing Losses: Continuing to gamble in order to win back money that has already been lost, rather than treating each session as independent;
• Spending Beyond Budget: Regularly depositing more than you intended or planned, or using money set aside for essential expenses such as rent, food, or bills;
• Preoccupation with Gambling: Spending significant time thinking about past gambling sessions, planning future ones, or calculating ways to raise funds for betting;
• Neglecting Responsibilities: Missing work, studies, or family commitments because of gambling activity or the time spent recovering from it;
• Gambling to Cope: Using gambling as a way to escape stress, anxiety, loneliness, or other negative emotions rather than as leisure;
• Concealing Gambling: Lying to family members or friends about how much time or money you spend gambling;
• Failed Attempts to Stop: Having tried to cut back or stop gambling entirely but finding it difficult or impossible to follow through;
• Borrowing to Gamble: Borrowing money from family, friends, or financial services specifically to fund gambling activity.

Experiencing one or more of these signs does not automatically mean you have a gambling disorder — but it is a meaningful signal to pause, reflect, and consider whether your current level of play is serving your best interests. bajilave is here to help if you want to talk it through or need practical tools to regain control.

Answering the following questions honestly can help you gauge your current relationship with gambling. These questions are for your personal reflection only — your answers are not recorded by bajilave. If you answer "yes" to three or more of these questions, we encourage you to reach out to our support team or consider activating one of the responsible gaming tools described on this page.

If you feel that gambling is becoming a problem for you or someone you care about, please reach out. Support is available — and asking for help is a sign of strength, not weakness. bajilave's support team can be contacted at any time at support@bajilave. All responsible gaming enquiries are handled with complete confidentiality.

When you contact our responsible gaming team, you can expect the following:

• Prompt Response: We aim to acknowledge all responsible gaming contacts within 24 hours and to provide a full response within one business day;
• Non-Judgmental Approach: Our team is trained to handle sensitive situations with care and without judgment. You will not be pressured or questioned about your decision to seek help;
• Practical Next Steps: We will work with you to identify the most appropriate tool or course of action — whether that is a deposit limit, a time-out, a full self-exclusion, or simply a conversation about what options are available to you;
• Referral Where Appropriate: If your situation requires professional support beyond what bajilave can provide, we will point you toward appropriate resources and organisations.

Players in Bangladesh who are concerned about problem gambling may also wish to seek support from mental health professionals, counselling services, or community-based wellbeing organisations available in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and other cities across the country. Speaking to a trusted family member, a doctor, or a counsellor is always a valid and worthwhile step.

For players who have dependants — children, elderly parents, or others who rely on them financially — the stakes of problem gambling extend beyond the individual. bajilave urges every player to consider the full picture of their financial and personal responsibilities before gambling, and to ensure that play is always funded from discretionary income rather than essential household funds.

Finally, we remind all players that gambling outcomes are determined by chance. No strategy, system, or pattern of play can guarantee a win. Every session should be entered with the clear understanding that losses are a possible and normal outcome, and that the only money you should ever gamble with is money you can genuinely afford to lose.